Livance Refund & Cancellation Policy

Livance owns and directly operates the workspaces booked through livance.co.in. Because we bear the real cost of holding space, fit-out, and staffing for your booking, our refund and cancellation timelines are tied to how much advance notice you give us before your scheduled start date, not merely to whether you have started using the space.

All payments are processed via Razorpay; approved refunds are credited back through the same channel to the original mode of payment, within 7 to 10 business days of approval unless stated otherwise below.

1. Meeting Rooms & Day Passes

• Cancelled 24+ hours before the slot: 100% refund.
• Cancelled between 24 to 12 hours before the slot: 50% refund.
• Cancelled within 12 hours, or no-show: No refund. The slot is treated as utilised, as staffing and space have already been committed.
• Rescheduling: One free reschedule is permitted if requested at least 4 hours before the slot, subject to availability. A later request is treated as a fresh booking.

2. Virtual Office

2.1 24-Hour Immediate Cancellation Window

• 100% Full Refund: Available only if requested within 24 hours of payment, AND before onboarding (KYC submission, document collection, or address allocation) has commenced.
• Zero Refund: If onboarding has already started within the first 24 hours, no refund will be issued, as documentation and administrative costs have already been incurred.

2.2 Standard Non-Refundable Policy (After 24 Hours)

Once 24 hours have elapsed from payment, all fees become 100% non-refundable, except as provided under Section 3 (Managed Services Guarantee) or Section 4 (Performance-Based Rejection Criteria) below.

3. Managed Services Guarantee (Where Livance Handles Documentation/Registration)

Where you engage Livance for end-to-end documentation support for company/GST registration in connection with a Virtual Office booking:

• Livance Liability & Refund Eligibility: If there is a failure or unreasonable delay caused directly by the Livance processing team, you are eligible for a refund as per Section 5 below.
• Client-Side Delays Void Refund: No refund will be issued if delays occur due to late document submission, unresponsive communication, pending signatures, or failure to complete government-required verification steps on your part.
• 60-Day Absolute Cut-Off: No refund claims will be accepted after 60 days from the date of initial payment/document sharing, regardless of reason.

4. Performance-Based Rejection Criteria (Self-Filed / Third-Party Filings)

If you have purchased only the Virtual Office address and are filing your own registration through your own CA/consultant, a refund will be evaluated only if the primary service purpose could not be fulfilled due to a default on Livance's part.

Required Refund Conditions (all must be satisfied)

• Two Formal Rejection Letters: At least 2 official rejection orders issued directly by the relevant government department (e.g., GST portal or MCA).
• Livance Default: The rejection letters must explicitly state the rejection occurred due to an issue with the premises or the documentation issued by Livance.

Non-Eligible Cases

No refund will be provided if rejection occurs due to: incorrect information/typos submitted by you or your consultant; defective personal identity/address documents (e.g., PAN/Aadhaar mismatches); or failure to respond to government queries/show-cause notices on time.

5. Refund Deductions & Timeline Breakdown

Applicable to Virtual Office and bundled registration/documentation services where a refund is approved under Sections 3 or 4:

6. Fulfilment & Service Completion

Once a service has fulfilled its intended core purpose, no refund will be processed under any condition. Examples: the allocated address was successfully used for company incorporation or GST registration; a meeting room or day pass slot was utilised.

7. Disputed & Fraudulent Transactions

If a transaction is disputed with your bank, card network, or UPI provider (chargeback) without first raising the matter with our support team and allowing a minimum of 7 business days to respond, Livance reserves the right to contest the dispute with Razorpay/the bank using invoice, KYC, and correspondence records, and to pursue recovery of any resulting loss or chargeback fee. This is in addition to, and does not limit, remedies available under our Terms & Conditions.

8. How to Claim an Approved Refund

Email your request to refunds@livance.co.in with the subject line: Refund Request: [Service Type], [Your Name/Company], [Invoice Number].

Attach supporting documents relevant to your service type (booking confirmation, rejection letters, or proof of Livance-side default/delay, as applicable).

Upon review by our compliance team, approved refunds will be credited to the original mode of payment (via Razorpay) within 7 to 10 business days.